6 Tips to Get Better at Asking Guests for Feedback
"Feedback is the breakfast of champions." – Ken Blanchard
Guest feedback is essential for improving your vacation rental experience, increasing direct bookings, and building a strong reputation. Here’s how to ask for better feedback and make it work for you:
1️⃣ Listen to Understand, Not to Defend
When a guest shares feedback, focus on understanding rather than explaining or justifying. Take notes on what they say so you can reflect later. A simple "I appreciate you sharing this" reassures guests that their input is valued.
2️⃣ Make Feedback a Standard Part of Your Guest Experience
Encourage guests to share their thoughts regularly—through follow-up emails, a guestbook, or post-stay surveys. Let them know why their feedback matters: "Your input helps us make future stays even better!"
3️⃣ Embrace Constructive Feedback
Hearing areas for improvement can be uncomfortable, but it's a valuable opportunity to enhance your guest experience. Think of it like refining your hospitality—small adjustments can lead to glowing reviews and repeat bookings.
4️⃣ Ask Specific Questions
Instead of just saying, “Did you enjoy your stay?”, try:
👉 “What’s one thing we could improve to make future stays even better?”
👉 “Was there anything missing that would have made your trip more comfortable?”
Clear questions lead to actionable insights.
5️⃣ Close the Loop: Show You’re Listening
When guests provide feedback, acknowledge it and take action. If a guest mentioned weak Wi-Fi, update them: "Thanks to your feedback, we’ve upgraded our internet speed!" This builds trust and encourages future guests to share their thoughts.
6️⃣ Make Feedback Conversations Comfortable
If a guest seems hesitant, reassure them: “I really value honest feedback—your thoughts help us improve for future guests.” A welcoming approach makes guests more likely to share useful insights.
✨ Bonus Tip: Turn Feedback into Marketing Gold
Positive guest feedback? Ask if you can share it as a testimonial! A simple, “Would you mind if we shared your kind words on our website?” can help attract more direct bookings.
6 Tips to Get Better at Asking Guests for Feedback
"Feedback is the breakfast of champions." – Ken Blanchard
Guest feedback is essential for improving your vacation rental experience, increasing direct bookings, and building a strong reputation. Here’s how to ask for better feedback and make it work for you:
1️⃣ Listen to Understand, Not to Defend
When a guest shares feedback, focus on understanding rather than explaining or justifying. Take notes on what they say so you can reflect later. A simple "I appreciate you sharing this" reassures guests that their input is valued.
2️⃣ Make Feedback a Standard Part of Your Guest Experience
Encourage guests to share their thoughts regularly—through follow-up emails, a guestbook, or post-stay surveys. Let them know why their feedback matters: "Your input helps us make future stays even better!"
3️⃣ Embrace Constructive Feedback
Hearing areas for improvement can be uncomfortable, but it's a valuable opportunity to enhance your guest experience. Think of it like refining your hospitality—small adjustments can lead to glowing reviews and repeat bookings.
4️⃣ Ask Specific Questions
Instead of just saying, “Did you enjoy your stay?”, try:
👉 “What’s one thing we could improve to make future stays even better?”
👉 “Was there anything missing that would have made your trip more comfortable?”
Clear questions lead to actionable insights.
5️⃣ Close the Loop: Show You’re Listening
When guests provide feedback, acknowledge it and take action. If a guest mentioned weak Wi-Fi, update them: "Thanks to your feedback, we’ve upgraded our internet speed!" This builds trust and encourages future guests to share their thoughts.
6️⃣ Make Feedback Conversations Comfortable
If a guest seems hesitant, reassure them: “I really value honest feedback—your thoughts help us improve for future guests.” A welcoming approach makes guests more likely to share useful insights.
✨ Bonus Tip: Turn Feedback into Marketing Gold
Positive guest feedback? Ask if you can share it as a testimonial! A simple, “Would you mind if we shared your kind words on our website?” can help attract more direct bookings.